This policy explains how returns, refunds and exchanges are handled by Regal Stitch. It applies to orders placed on our website and at our Bangkok atelier.
1. Bespoke and Made-to-Measure Garments
Because bespoke and made-to-measure garments are individually crafted to your measurements, fabric and style choices, they are non-refundable and non-exchangeable once production has begun, except in the following circumstances:
- The garment is defective in workmanship or materials;
- The garment does not match the confirmed specifications (fabric, style, or details) agreed at order;
- The garment does not fit the confirmed measurements, and a reasonable adjustment is not possible.
In these cases, we will, at our discretion, repair, adjust, remake, or refund the garment.
2. Ready-to-Wear Items
Ready-to-wear items (including overcoats, trousers, shirts and accessories) may be returned within 14 days of delivery for a refund or exchange, provided that:
- The item is unworn, unwashed and undamaged;
- All tags are attached and the item is returned in its original packaging;
- You notify us before returning the item using the contact details below.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Non-Returnable Items
For hygiene and hygiene-related reasons, and consistent with bespoke production, the following are not returnable:
- Bespoke and made-to-measure garments once production has begun;
- Made-to-order items produced specifically for you;
- Items returned after the applicable returns period;
- Items that show signs of wear, alteration or damage caused by the customer.
4. Defects and Quality Guarantee
Every Regal Stitch garment is hand-finished and quality checked before dispatch. If you receive a garment with a defect in workmanship or materials, contact us within 30 days of delivery with photos and a description. We will assess the issue and offer a repair, adjustment, remake or refund, in accordance with our quality guarantee.
5. How to Request a Return or Refund
- Contact us at info@regalstitch.shop or WhatsApp +66 80 820 5061 within the applicable period;
- Provide your order number, the item(s) concerned and, where relevant, photos;
- We will confirm the resolution and, for eligible returns, provide return instructions;
- Once the returned item is received and inspected, we will process the refund or exchange.
6. Refund Timing and Method
Approved refunds are issued to the original payment method within 5G??10 business days of approval. The time for the refund to appear in your account depends on your bank or card provider. Shipping costs are non-refundable unless the return is due to our error or a defect.
7. Cancellations
Orders for ready-to-wear items may be cancelled before dispatch. Bespoke and made-to-measure orders may be cancelled before production begins; once production has commenced, the order is non-refundable as set out above. To request a cancellation, contact us as soon as possible.
8. Contact
For any returns or refund questions, contact us at:
- Email: info@regalstitch.shop
- Phone / WhatsApp: +66 80 820 5061
- Address: 444 Phaya Thai Rd, Wang Mai, Pathum Wan, Bangkok 10330, Thailand