This Privacy Policy explains how Regal Stitch (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, book a consultation or contact us. It applies to personal data processed in accordance with the Thailand Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and, where applicable, the EU General Data Protection Regulation (“GDPR”).
Our registered address is 444 Phaya Thai Rd, Wang Mai, Pathum Wan, Bangkok 10330, Thailand. Company and tax registration number: [please complete in site admin].
1. Information We Collect
We collect information you provide directly and information collected automatically:
a) Information you provide
- Contact details: name, email address, phone/WhatsApp number, delivery address;
- Order information: products ordered, sizes, measurements, fabric and style preferences, order history;
- Account information: username, password and profile details if you create an account;
- Payment information: processed securely by our payment providers. We do not store full card numbers;
- Communications: correspondence with us, including consultation notes.
b) Information collected automatically
- Usage data such as pages visited, referral source, device and browser information;
- Cookies and similar technologies G?? see our Cookie Policy.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including tailoring, quality checks and delivery;
- Manage your account and communicate order updates;
- Provide our customisation and consultation services;
- Respond to enquiries and provide customer support;
- Prevent fraud and comply with legal and regulatory obligations;
- With your consent, send marketing communications you have opted into.
3. Legal Bases for Processing
We process personal data on the following bases (PDPA Article 24 / GDPR Article 6):
- Performance of a contract G?? to fulfil orders and provide services;
- Legal obligation G?? to comply with tax, accounting and other legal requirements;
- Legitimate interests G?? to operate and improve our business, prevent fraud and keep our systems secure;
- Consent G?? for marketing communications, which you may withdraw at any time.
4. Sharing Your Information
We do not sell your personal information. We share data only with trusted service providers who help us operate, including:
- Payment processors for transaction handling;
- Couriers and logistics partners for delivery;
- IT and hosting providers who store data securely;
- Professional advisers where required.
These providers process data only on our instructions and are bound by appropriate confidentiality and security obligations.
5. International Data Transfers
As we ship worldwide and use international service providers, your personal information may be transferred to and processed in countries outside Thailand. Where required by law, we rely on appropriate safeguards to protect your data.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, to fulfil orders, or as required by law (for example, accounting records are retained for the period required by Thai law).
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the PDPA and, where applicable, the GDPR, you have rights to:
- Access a copy of the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Erase your data in certain circumstances;
- Restrict or object to processing in certain circumstances;
- Data portability, where applicable;
- Withdraw consent at any time;
- Lodge a complaint with the Thai Personal Data Protection Committee or your local data protection authority.
To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.
9. Children’s Privacy
Our website and services are directed to adults. We do not knowingly collect personal information from children under the age of 18.
10. Cookies
We use cookies and similar technologies to operate the website, remember your preferences and understand how the site is used. For full details, please see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.
12. Contact Us
If you have any questions about this Policy or wish to exercise your rights, contact us at:
- Email: info@regalstitch.shop
- Phone / WhatsApp: +66 80 820 5061
- Address: 444 Phaya Thai Rd, Wang Mai, Pathum Wan, Bangkok 10330, Thailand